Technical Issue Report

DaoTiming is committed to providing users with a stable, high-quality service experience. If you encounter any technical issues while using our platform, we highly value your feedback and will resolve them as quickly as possible.

We handle the following types of technical issues: • Website loading or display problems • Bazi charting function abnormalities • 3D visualization component issues • User account login problems • Payment and subscription related issues • Data saving or synchronization problems • Mobile compatibility issues • Browser compatibility issues • Performance or speed issues • Other functional abnormalities

Before reporting an issue, please try the following solutions first: • Refresh the page or log in again • Clear browser cache and cookies • Try using a different browser • Check if your network connection is stable • Confirm your browser version is up to date • Check if JavaScript is enabled • Try using incognito/private mode

To help us quickly identify and resolve issues, please include the following information in your email: • Problem Description: Detailed description of the issue you encountered • Reproduction Steps: Explain how to reproduce this problem • Expected Result: What normal behavior you expected • Actual Result: What actually happened • Browser Information: Browser type and version • Device Information: Operating system, device type • Time Information: When the problem occurred • Screenshots or Screen Recordings: If possible, please provide relevant screenshots or recordings • Error Messages: If there are error prompts, please copy them completely

We handle technical issues through the following process: • Receipt Confirmation: We will confirm receipt of your report as soon as possible • Initial Analysis: Our technical team will analyze the cause of the problem • Issue Classification: Categorize and handle based on severity and impact scope • Solution Development: Develop and implement solutions • Testing and Verification: Ensure the problem is completely resolved • Feedback Response: Report the handling results and solutions to you

We determine issue handling priority based on the following criteria: • Critical (P0): Complete website inaccessibility, data loss, etc. • High Priority (P1): Core functions unusable, payment issues, etc. • Medium Priority (P2): Partial function abnormalities, display issues, etc. • Low Priority (P3): Interface optimization, performance improvements, etc.

We recommend using the following browser: • Chrome 90+ For the best experience, we recommend using the latest version of Chrome browser. Other browsers may have compatibility issues.

DaoTiming fully supports mobile usage: • Responsive Design: Automatically adapts to different screen sizes • Touch Optimization: Optimized for touch operations • Performance Optimization: Optimized for mobile networks • Offline Features: Some features support offline use If you encounter issues on mobile, please specify your device model and operating system version.

When reporting issues, please note: • Do not send sensitive personal information (such as passwords, payment information) • You can send birth date and other information used for charting • We strictly protect your privacy information • Related data will be securely deleted after issue resolution • We will not use your information for other purposes

Please report technical issues through the following methods: • Email: wudaozi333@gmail.com • Email Subject: Please use "Technical Issue Report - [Brief Description]" format We value every user feedback and thank you for helping us improve our service!